Shipping & Delivery Policy

This policy explains how EraWay Marketing Private Limited ("Company", "we", "us") ships and delivers products ordered through eraway.in. By placing an order on the website, you agree to the terms set out below. If you do not agree with these terms, please do not proceed with your order.

Our Commitment

We aim to deliver every order accurately and on time. From the moment an order is placed to the moment it reaches you, our goal is to keep the process efficient, transparent, and within the timelines we communicate to you.

Scope

This policy applies to all orders placed through eraway.in. Fulfilment of an order depends on product availability and whether we currently deliver to the given pin code. If an item you've ordered is out of stock, we'll let you know and share an expected availability date.

Billing Address vs. Shipping Address

• Billing Address — the address associated with your invoice/billing records.
• Shipping Address — the address where you'd like your order delivered.

Delivery Coverage

We ship across India. To help us deliver accurately and on time, please provide complete details at checkout, including:

• Address Line 1 & 2
• City / Town / Village
• Post Office
• District
• Landmark
• PIN Code
• State
• Contact number and email

Processing & Delivery Timelines

Estimated delivery windows are shared once your order is placed, based on your pin code. These are estimates measured from the shipping date, not the order date, and may vary depending on courier schedules, location, and the items ordered — orders may also be shipped in multiple parts. A "business day" for us means Monday to Saturday, excluding public holidays.

Once your order is invoiced, we aim to hand it over to our courier partner within 1–2 business days, and we work toward completing overall delivery within 5–7 business days of the order being placed for most serviceable pin codes; a few remote locations may take a little longer.

Delivery Charges

Delivery charges, where applicable, are calculated based on order value and shown separately at checkout before you complete your payment. As a general guide:

Exact figures are confirmed at checkout and may be revised from time to time; the amount shown at the time you place your order is what applies to that order.

If Your Delivery Is Delayed

We work to deliver within the timelines mentioned on your order confirmation. If a delivery is delayed, you're entitled to request cancellation, whether or not we've already notified you of the delay — any amount paid will be refunded per our cancellation policy.

If Delivery Cannot Be Completed

If we're unable to complete delivery, you have the right to return the order under our Buy Back, Return & Exchange Policy.

Receiving Your Shipment

We take responsibility for your order while it's in transit and hand it over in good condition. When you sign for a delivery as "received," this confirms the shipment arrived in satisfactory condition — please don't sign if the package appears damaged or a product is missing. Any hidden damage or shortage must be reported to us within 24 hours of receiving the shipment; issues reported after this window may not be eligible for correction, and the products will be treated as accepted.

Order Tracking

Once your order is handed to our courier partner, we'll send an SMS/email to your registered contact details with the tracking number, courier details, and expected delivery date. Tracking numbers can take up to 24 hours to become active on the courier's website. If your order is delayed for any reason, we'll notify you separately.

Incomplete or Incorrect Address

If the address on your order is incomplete, we'll reach out on your registered contact details within 24 hours to get the missing information before dispatching. EraWay is not responsible for delivery delays caused by incomplete or incorrect address details provided at checkout.

How Orders Are Delivered

Orders are delivered either via courier/logistics partners or through a Franchisee Store / Distributor. Delivery is considered complete when:

• Via courier/logistics — the recipient signs for the order, or an OTP sent to the registered mobile number is verified.
• Via Franchisee Store / Distributor — an OTP is verified against the registered mobile number.

Order Status

You can track your order through the following stages: Accepted → Processing → Shipped → In Transit → Delivered. Our courier partners will make up to 3 delivery attempts; if delivery still can't be completed, EraWay reserves the right to cancel the order.

Delivery may also be affected by circumstances beyond our control, including:

• Severe weather conditions
• Strikes, lockouts, or government-directed restrictions
• Natural disasters (floods, earthquakes, etc.)
• Other unforeseen circumstances

Changes to This Policy

We review this policy periodically to keep it accurate and up to date. Any changes will be published on this page, so please check back from time to time.

Questions or Support

For questions about shipping or an existing order, reach our support team at care@eraway.in or call +91-8874887268.

Governing Law & Disputes

Any dispute arising from this policy between a customer/distributor and EraWay Marketing Private Limited will be referred to a sole arbitrator appointed by the Company, in accordance with the Arbitration and Conciliation Act, 1996. Proceedings will be subject to the exclusive jurisdiction of the courts in Siddharth Nagar, Uttar Pradesh. The arbitrator's decision will be binding on both parties.

Last updated: September 2026.