Buy Back / Exchange / Refund Policy

This policy sets out the terms for returning, exchanging, or seeking a refund on products purchased from EraWay Marketing Private Limited ("Company", "we", "us"). Please read it carefully before making a purchase — by buying our products or using our services, you agree to the terms below.

When Returns or Exchanges Are Accepted

• The product is defective or arrived damaged
• You received the wrong product
• The product doesn't meet reasonable quality expectations

Return / Exchange Window

You must initiate a return or exchange within 15 days of your purchase date.

How to Initiate a Return or Exchange

1. Contact our support team at care@eraway.in or +91-8874887268.
2. Share your order number, product details, and the reason for the return/exchange.
3. Our team will guide you through the remaining steps.

Return & Exchange Conditions

If you're dissatisfied with a product, or it has a manufacturing or packaging defect, you can return or exchange it by contacting whoever you purchased it from — your Independent Distributor, EraWay directly, or the Franchisee Store — within 15 days of purchase. You'll need to state the reason for return and provide the product along with your original order receipt or invoice.

It's the responsibility of the Independent Distributor, Company, or Franchisee Store involved to resolve the customer's request, whether that's a refund or a replacement. Where an Independent Distributor returns products to the Company (with the original invoice), EraWay will either replace them free of cost, or — if the same product isn't wanted — issue a cash voucher (zero BV) for the equivalent amount, redeemable within 30 days toward products of the Distributor's choice.

Documents required to process a return:

• Product Return Form
• Reason for return
• Copy of the invoice
• The product(s) being returned

This policy applies only to products in marketable condition. If a product shows signs of intentional damage or misuse, the return/refund warranty is void. We ask that Customers and Independent Distributors use this policy in good faith.

Refund Terms

• Products returned in marketable* condition within 15 days of receipt, with the original invoice, receive a 100% refund.
• Products returned in unmarketable condition, even within 15 days, are not eligible for a refund.

*"Marketable" means unused, sealed, undamaged, not expired, and not a seasonal, discontinued, or special promotional item.

Products must be returned in their original packaging with all accessories and tags, unused and in the same condition as received. Proof of purchase (order confirmation) is required for every return or exchange, and this policy does not cover products that have been intentionally damaged or misused.

Return Shipping

For defective, damaged, or incorrectly shipped products, EraWay arranges and covers the cost of return shipping. For returns initiated for any other reason, the customer is responsible for the return shipping cost.

Inspection & Refund Timeline

Once we receive and inspect a returned product, we'll process your refund or exchange. Refunds are issued to your original payment method — please allow up to 15 days for the amount to reflect in your account.

Cooling-Off Policy for Independent Distributors

If you wish to resign as an Independent Distributor within 15 days of registration, you may return products that are marketable — unused, resaleable, restockable, unopened, unaltered, and with at least four months of shelf life remaining. In this case, EraWay will issue a full refund for those products, after deducting any bonus already paid and reversing the BV (Business Volume) associated with them.

Policy Updates

We may update this Buy Back / Return / Exchange Policy from time to time. Any changes will be posted on this page along with a revised "last updated" date.

Contact Us

For questions, concerns, or requests related to returns or exchanges, contact our support team at care@eraway.in or call +91-8874887268.

By purchasing EraWay Marketing Private Limited's products or using our services, you acknowledge and agree to the terms of this policy.

Last updated: September 2026.